Porpoise Install & Operation Manual (PRE DEC 2023)
Safety
This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
The unit should be isolated from the electricity supply before removal of any covers. Great care must be employed when working with high pressure carbon dioxide, and in no cases should the maximum operating pressure of 0.4MPa (4 bar) be exceeded.
- The appliance is not suitable for installation in an area where a water jet could be used.
- The appliance has to be placed in a horizontal position.
WARNING: Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
This appliance is intended to be used in household and similar applications such as:-
- Staff kitchen areas in shops, offices and other working environments
- Farm houses and by clients in hotels, motels and other residential type environments
- Bed and breakfast type environments
- Catering and similar non-retail applications
A-weighted emission sound pressure level is below 70 dB(A)
![]() | R290/R600a is a refrigerant-grade propane used on a wide range of commercial refrigeration and air conditioning units. A highly pure propane, it has a low environmental impact and nominal global warming potential (GWP), meaning it possesses no qualities that can destroy the ozone layer. R290/R600a also is the preferred hydrocarbon alternative of the Environmental Protection Agency (EPA), substituting more harmful fluorocarbon refrigerants like R22, R134a, R404a and R502. Units with R290/R600a can only be maintained and repaired by authorized technicians who are properly trained and certified. |
![Safety-Under-Cabinet-Image-T-Series](https://www.borgandoverstrom.com/wp-content/uploads/2022/01/Safety-Under-Cabinet-Image-T-Series-1.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/01/Safety-Under-Cabinet-Image-T-Series-1.jpg 800w)
- Always place the dispenser in its vertical position, on a surface which can capably support its weight.
- During use the unit must remain in its upright position.
- Adequate ventilation must be allowed for. Always install this unit with the Simple-fit Vent Kit to ensure adequate air flow. Installing the unit without the Simple-fit Vent Kit will invalidate the warranty.
- Keep the machine away from sunlight, heat and moisture.
- Power and water supply points must be available near the dispenser, and must meet the criteria specified in the ‘Specification’ section of this manual.
- The environment where the unit is installed must be free of dust and corrosive/explosive gases.
Waste Electrical Products:
| ![]() |
Specification
COOLING SYSTEM | Stainless steel direct chill coil encased in a solid-block system for instant response cool down action. Ultra efficiency compression system with capillary control. Environmentally friendly R290 refrigerant. |
DISPENSE | Ergonimically designed ligature reduction tap with touch sensitive controls |
POWER SUPPLY | 230-240V~50Hz |
FUSE RATING | 10A |
COLD TEMPERATURE | 2°C - 11°C |
HOT TEMPERATURE | 69°C |
CHILLED & SPARKLING CAPACITY | 50L/h |
HOT CAPACITY | 15L/h |
MAXIMUM RUNNING POWER CONSUMPTION - CHILLED & HOT | ProCore 1.6kW - 230V |
RATED CURRENT - CHILLED & HOT | ProCore 7A |
QUANTITY OF REFRIGERATION GAS | ProCore R290a 33g |
DIMENSIONS | (w x d x h) 320 x 470 x 370mm. |
WEIGHT | 27Kg MAX |
WATER CONNECTION | Mains in - 3/4” BSP |
MINIMUM TO MAXIMUM INLET WATER PRESSURE | 0.05MPa (0.5 bar) - 1.0 MPa (10 bar) Internally regulated to 0.2 MPa (2 bar) |
MINIMUM TO MAXIMUM AMBIENT ROOM OPERATING TEMPERATURE | 5°C - 35°C |
CLIMATIC CLASS | N |
Model Overview
Introduction
The Porpoise tap epitomises cutting-edge design and innovation with its ergonomically designed ligature reduction tap and compact ProCore unit.
The ProCore dispenser is a cooler designed to provide chilled and carbonated water. All the materials and components
are tested during the entire production process in order to satisfy all expectations.
![](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Water-Connections-Overview-768x595.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Water-Connections-Overview-e1660132554511.jpg 800w)
Component/Feature Overview
Porpoise Tap - Major Components
Contents:
1 no Porpoise Tap
1 no Control Panel
2 no 1.0m x 6mm Insulated Water Pipe
1 no Connector Cable
1 no Fixings Set
![1. Capacitive touch display, 2. Main body, 3. Faucet, 4. Connector Cable](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Tap-Components-768x875.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Tap-Components-e1660129025257.jpg 800w)
ProCore Electronic - Major Components
Contents:
1 no Undercounter Unit
1 no 2.0m Power Cord Set
1 no ProCore Simple-fit Ventilation Kit
![1. ProCore Simple-fit Chimney, 2. ProCore Simple-fit Base, 3. Front Panel, 4. Carry Handle, 5. Top Panel, 6. Water Outlet, 7. Water Inlet, 8. Hot Outlet, 9. On/Off Switch, 10. Power Connection, 11. Tap Connection, 12. Side Panel 13. Hot Tank Switch](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-ProCore-Components-List-1-e1687430603836-768x851.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-ProCore-Components-List-1-e1687430603836.jpg 800w)
Please Note:
Mains Installation Kit & Filters are supplied as extra items
according to individual ordering requirement.
Dimensions
![](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Tap-Dimensions-768x357.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Tap-Dimensions-e1660136249803.jpg 800w)
![](https://www.borgandoverstrom.com/wp-content/uploads/2022/04/T3-ProCore-Dimensions-1-1.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/04/T3-ProCore-Dimensions-1-1.jpg 800w)
Installation
Installation Requirements
Identify a suitable location for the ProCore unit. It should be positioned within 1.0m of the faucet, and within 2.0m of suitable services connections. Allow enough space to fit the ventilation ducting system.
The ProCore unit must be installed in accordance with the relevant requirements of:
- The appropriate building regulations by application of either The Building Regulations (England and Wales), The Building Regulations (Scotland) or The Building Regulations (Northern Ireland). In territories other than those listed the local regulations in force must be complied with.
- The Water Supply (Water Fittings) Regulations (England, Wales and Northern Ireland) or The Water Byelaws in Scotland.
The unit must not be installed where it is liable to freeze. If the unit is thought to be frozen it must not be switched on. It should be allowed to thaw and must then be thoroughly inspected to ensure it is undamaged.
Service Requirements
- Water: Mains potable water – internally regulated to 0.3MPa (3 bar)
- Min mains pressure 0.05MPa (0.5 bar)
- Electricity: 10A supply – Earth Leakage Protected
- Waste Drain Connection
![](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Requirements-Step-1-768x528.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Requirements-Step-1-e1660138552353.jpg 800w)
![Using the M6 allthreads as provided locate them into the base of the tap and tighten till secure.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-2-e1661162568395.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-2-e1661162568395.jpg 800w)
![When planning and providing for the connection to the services, always allow for easily accessible service isolator fittings and for the position of an external water filter.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-3-e1661157245393.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-3-e1661157245393.jpg 800w)
![Identify a suitable position for the faucet. Refer to the cut out guide template. Ensure worktop is level.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-4-e1661158707349.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-4-e1661158707349.jpg 800w)
Ensure worktop is level.
![Allow for the space needed for forming the required cut out. Relate the selected position to the underneath of the counter and check for any obstructions.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-5-e1661157224966.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-5-e1661157224966.jpg 800w)
![Drop the tap allthreads through the cut out holes and fixing plate. Tighten the 3 fixing flange nuts so that they are fixed up against the underside of the worktop.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-6-1-e1687430320113.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Install-Step-6-1-e1687430320113.jpg 800w)
Operation
Tap Control Panel
![1. Chilled Dispense, 2. Hot Dispense, 3. Warning Symbol.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Lens-features-1-e1687430370292-768x1020.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Lens-features-1-e1687430370292-771x1024.jpg 800w)
Basic Functions
Dispensing cold water from unit:
Press and hold dispense icon and release to finish dispense
Dispensing hot water from unit:
Press ‘hot icon’ to unlock and then press and hold to dispense.
Warning Symbol
‘Warning triangle’ symbol will illuminate and flash upon a fault. The number of flashes relates to a particular fault. Click to view fault codes
Ventilation System Installation
When Borg & Overström undercounter units are installed inside a cabinet or housing, adequate ventilation is essential to ensure that they operate satisfactorily. During a cooling cycle it is normal for the unit to produce heat, and the purpose of ventilation is to provide a supply of air that can absorb the generated heat which would otherwise accumulate inside the cabinet or housing, and reduce the cooling performance of the unit. The amount
of heat generated by the cooling cycle depends directly upon the amount of usage – the higher the usage, the more heat produced. To provide adequate ventilation, this unit must be installed with a Simple-fit Vent Kit to facilitate air flow. Normally this should be enough for all situations.
Important: Before making any cuts into the cupboard or kick board, ensure the area to be cut is free from water pipes or electrical cables. There is a risk of serious injury or death if electrical cables are cut, and significant damage to property if a water pipe is cut.
![Using the template provided, carefully mark and cut the aperture to the edge of the cabinet.](https://www.borgandoverstrom.com/wp-content/uploads/2023/06/Ventilation-System-Installation-Step-1.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/06/Ventilation-System-Installation-Step-1.jpg 800w)
![Situate the ProCore Simple-fit ventilation base in place centrally over the aperture. Ensuring that there is a minimum of 30mm air gap to each side.](https://www.borgandoverstrom.com/wp-content/uploads/2023/06/Ventilation-System-Installation-Step-2-1.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/06/Ventilation-System-Installation-Step-2-1.jpg 800w)
![Line up the vent flue chimney with the backplate.](https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-3-e1687445155680.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-3-e1687445155680.jpg 800w)
![Place the rear vent chimney over the 4 slots and slide downwards into place.](https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-4-e1687445995221.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-4-e1687445995221.jpg 800w)
![Lift and tilt the unit into position ready to lower.](https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-5-e1687446017329.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-5-e1687446017329.jpg 800w)
![Lower the appliance carefully into position on the ventilation base to ensure the chimney is located correctly in the chimney aperture at the rear of the base.](https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-6-e1687448012743.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-6-e1687448012743.jpg 800w)
![After installation the vents at the front of the cabinet and to the sides of the ventilation base must not be obstructed.](https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-7-e1687448035822.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/06/New-vent-kit-Install-Step-7-e1687448035822.jpg 800w)
NOTE: Any obstructions will adversely affect the airflow to the appliance causing potential for poor performance, over heating or fridge failure.
ProCore Installation & Water Connection
![Locate the ProCore in a suitable position, using the supplied ventilation base by following the instructions above.](https://www.borgandoverstrom.com/wp-content/uploads/2022/02/Undercounter-Installation-Water-Connection-Step-1.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/02/Undercounter-Installation-Water-Connection-Step-1.jpg 800w)
![Connect the Porpoise tap to the water outlets.](https://www.borgandoverstrom.com/wp-content/uploads/2022/04/T3-Water-Connections-Step-2-2-e1653494335200.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/04/T3-Water-Connections-Step-2-2-e1653494335200.jpg 800w)
![Connect the Porpoise Tap USB to the ProCore unit.](https://www.borgandoverstrom.com/wp-content/uploads/2022/04/T3-Water-Connections-Step-3-e1650877306891.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/04/T3-Water-Connections-Step-3-e1650877306891.jpg 800w)
![Connect the Hot and Cold Inlet adapter and connect to water supply.](https://www.borgandoverstrom.com/wp-content/uploads/2024/05/Dual-Inlet-T3-Water-Connections-Step-4-1-e1715264835483-768x778.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2024/05/Dual-Inlet-T3-Water-Connections-Step-4-1-e1715264835483.jpg 800w)
![Connect the chiller to the electricity supply.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Water-Connections-step-5-1-e1701687625950.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Water-Connections-step-5-1-e1701687625950.jpg 800w)
![Turn on the water supply to fill the tank.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Water-Connections-step-6-e1660141519108.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Water-Connections-step-6-e1660141519108.jpg 800w)
![Allow the machine to stand for 8 - 12 minutes for the initial chilling process to complete.](https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Water-Install-Step-7-e1660141541654.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/08/Porpoise-Water-Install-Step-7-e1660141541654.jpg 800w)
Hot Tank Commissioning
![Connect the unit to the electricity supply and ensure unit is switched on.](https://www.borgandoverstrom.com/wp-content/uploads/2023/07/porpoise-Hot-tank-Step-1-e1688638268755.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/07/porpoise-Hot-tank-Step-1-e1688638268755.jpg 800w)
![The hot dispense switch will be off on delivery. Double press and hold hot icon until water is dispensed from the outlet.](https://www.borgandoverstrom.com/wp-content/uploads/2023/07/porpoise-hot-tank-Step-2-e1688636836981.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/07/porpoise-hot-tank-Step-2-e1688636836981.jpg 800w)
![Then switch on the hot tank using the hot switch.](https://www.borgandoverstrom.com/wp-content/uploads/2023/07/porpoise-hot-tank-Step-3-e1688637051782.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/07/porpoise-hot-tank-Step-3-e1688637051782.jpg 800w)
![Allow the machine to stand for 15 minutes for the initial chilling and heating process to complete.](https://www.borgandoverstrom.com/wp-content/uploads/2023/07/porpoise-hot-tank-Step-4-e1688637240913.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/07/porpoise-hot-tank-Step-4-e1688637240913.jpg 800w)
Maintenance & Cleaning
Sanitisation Guide
The product is supplied from the factory in clean condition, but we recommend that a sanitisation procedure is caried out at the point of installation, according to the sanitisation instruction relevant to this model, which can be found in the respective Instruction & Operation Manual
NOTE: Failure to use sanitising products and processes approved by Borg & Overström will invalidate your warranty.
![Sani Step 1](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-1-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-1-768x769.jpg 800w)
This operation must only be carried out by trained staff.
![Sani Step 2](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-2-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-2-768x769.jpg 800w)
A sanitisation procedure is recommended every 6 months.
![Sani Step 3](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-3-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-3-768x769.jpg 800w)
Turn off incoming mains water
![Sani Step 4](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-4-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-4-768x769.jpg 800w)
Briefly press chilled dispense button to release internal water pressure from the machine.
![Sani Step 5](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-5-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-5-768x769.jpg 800w)
Remove the existing filter
![Sani Step 6](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-6-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-6-768x769.jpg 800w)
Use hand gel and put on protective gloves.
![Sani-Step-7-300x300](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-7-300x300-1.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-7-300x300-1.jpg 800w)
Add 25 ml of Bioguard Internal Sanitising Solution to a clean and empty service filter cartridge.
![Sani Step 8](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-8-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-8-768x769.jpg 800w)
Connect to filter head.
![Sani Step 9](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-9-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-9-768x769.jpg 800w)
Turn on incoming water, allow the service filter cartridge to fill
![Sani Step 10](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-10-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-10-768x769.jpg 800w)
Dispense water using the chilled button until the water appears pink. Repeat with sparkling & ambient water buttons.
![Sani Step 11](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-11-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-11-768x769.jpg 800w)
Leave the solution inside machine for sanitisation to take effect (minimum 5 minutes) while thoroughly cleaning the dispenser externally. (All maintenance operations must be carried out with the dispenser switched off.)
![Sani Step 12](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-12-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-12-768x769.jpg 800w)
Pay particular attention to the dispense faucet and the push button controls. For this use Sterizen External Sanitiser and Sanitising Wipes.
![Sani Step 13](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-13-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-13-768x769.jpg 800w)
Remember to include the drip tray. If a Waste Overflow System is fitted, empty this and flush through with a small amount of sanitisation fluid if needed.
![Sani Step 14](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-14-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-14-768x769.jpg 800w)
Attend to any cosmetic marks as needed. For this we recommend the use of Bioguard External Sanitiser.
![Sani Step 15](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-15-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-15-768x769.jpg 800w)
Reconnect the power and switch on the dispenser.
![Sani Step 16](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-16-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-16-768x769.jpg 800w)
When the external cleaning (minimum 5 minutes) is completed, flush the machine using the chilled button with clean water until the dispense water runs clear. Repeat briefly with the ambient and sparkling buttons if present.
![Sani Step 17](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-17-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-17-768x769.jpg 800w)
Turn off water and briefly press chilled dispense button to release internal water pressure from the machine.
![Sani Step 18](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-18-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-18-768x769.jpg 800w)
Remove the service filter. Retain service filter for reuse.
![Sani Step 19](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-19-768x769.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-19-768x769.jpg 800w)
Fit new filter and turn on incoming water supply.
![Sani-Step-20-300x300](https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-20-300x300-1.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2022/07/Sani-Step-20-300x300-1.jpg 800w)
Pre-flush the new filter to waste using the chilled button until the water appears clear and is free of air. Flush through a small amount of water to check all functions.
![]() ![]() | Please note that this sanitisation fluid contains an active caustic/alkaline agent. Always use responsibly and with care remembering that due to its alkaline nature unnecessary concentrated/prolonged contact with any materials, including metals, can cause damage. Always rinse all contact surfaces after use with clean water. | ![]() ![]() | Avoid skin contact and wear protective gloves when handling sanitisation fluids. In the event of any skin contact, flush immediately with clean, cold water. |
Advanced Troubleshooting
Fault Diagnostics
Problem/Report | Possible Cause | Suggested Action |
---|---|---|
No Water Dispensing | Power supply turned off | Check the power supply has been fitted properly and turned on. |
Check Tap HMI Control | Check fault codes. | |
Water Inlet | Check water inlet supply is not isolated | |
Lock icon not pressed | Press ‘hot icon’ to unlock and then press and hold to dispense. | |
Warm Drinks | Insufficient cooling air flow through the fridge. | Check that the condenser is not blocked. Check supply to cooling fans. If supply present replace fans. If supply not present move on to the compressor. The supply to the fans and the compressor are linked. |
Compressor not running | Check supply to compressor (230V AC). Check NTC probe is not faulty Check for system over heat. Allow the unit to cool and check for airflow obstructions. Once the unit has cooled the fridge system will restart. If the problem persists contact technical support. | |
Fridge failure (See fault codes) | If compressor & fan are running and there is no cooling contact technical support. | |
Temperature not hot enough | Water demand too high | See product specification. |
Element not working | Check and replace as required. | |
Dripping | Heater over heating | Ensure temperature probe is correctly fitted and not damaged. |
Continuous or incorrect dispense | Poorly seated HMI lens | Replace lens assembly. |
Excess water on lens | Ensure you keep lens clean and clear of liquids. |
Fault Codes
Internal overheat triggered
![](https://www.borgandoverstrom.com/wp-content/uploads/2023/10/Warning-Code-No.2-1-768x65.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/10/Warning-Code-No.2-1.jpg 800w)
Boiler not heating correctly
![](https://www.borgandoverstrom.com/wp-content/uploads/2023/10/Warning-Code-No.6-768x53.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/10/Warning-Code-No.6.jpg 800w)
Boiler dry fire
![](https://www.borgandoverstrom.com/wp-content/uploads/2023/10/Warning-Code-No.8-768x45.jpg 600w, https://www.borgandoverstrom.com/wp-content/uploads/2023/10/Warning-Code-No.8.jpg 800w)
Spares
ProCore+ Exploded Parts Diagram
Porpoise Exploded Parts Diagram
Spares List
Part No. | Description |
---|---|
701094 | 3/4'' BSP Inlet Solenoid |
462325 | 1/4'' Bulkhead Connector |
462850 | 6mm Bulkhead Connector |
701076 | 8mm PRV - ProCore+ |
701937 | 8mm 2 Way Solenoid |
701992 | 8mm 3 Way Solenoid |
701729 | Hot Inlet Solenoid |
462859 | 8mm Stem Elbow |
462869 | 8mm Equal Elbow |
462360 | 8mm Equal Tee |
462375 | 5/16'' - 1/4'' Elbow |
462857 | 8>6mm Reducing Elbow |
637329 | 8mm Compensator |
462667 | 8mm Safety Check Valve |
462668 | 1/4'' Safety Check Valve |