Porpoise Install & Operation Manual

This appliance can be used by adults and children aged 8 and above, as well as people with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, as long as they have been given instruction or supervision concerning the use of the appliance in a safe way and understand the hazards involved. Children must not play with the appliance. Cleaning and user maintenance must not be conducted by children.

The appliance shall only be maintained and repaired by authorized technicians who are properly trained and certified. The appliance should be isolated from the electricity supply before removal of any covers. Great care must be employed when working with high pressure carbon dioxide, and in no cases should the maximum operating pressure of 0.4MPa (4 bar) be exceeded.

The appliance must be placed upright on a flat horizontal surface.
The appliance must be kept away from sunlight, heat and moisture.
The appliance shall not be placed in lobbies or locations of egress or where it may obstruct exit access.
The appliance must be installed in an environment free of dust and corrosive/explosive gases.
The appliance is not suitable for installation in an area where a water jet could be used.
The appliance must not be installed where it is liable to freeze. If the unit is thought to be frozen it must not be switched on.
The appliance must maintain adequate mechanical stability when in use, during transportation, assembly, dismantling, scrapping and any other action.
The appliance must not be installed without a waterblock. Installing without a waterblock will invalidate warranty.
The appliance must have adequate ventilation. Installing the unit without the Simple-fit Vent Kit will invalidate the warranty.

WARNING: Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
WARNING: Increased risk of a leak could occur through improper handling, movement or use.

The appliance must be installed in accordance with the relevant requirements of:

The appropriate building regulations by application of either The Building Regulations (England and Wales), The Building Regulations (Scotland) or The Building Regulations (Northern Ireland). In territories other than those listed the local regulations in force must be complied with.
The Water Supply (Water Fittings) Regulations (England, Wales and Northern Ireland) or The Water Byelaws in Scotland.

This appliance is designed for dispensing drinking water in commercial and workplace environments, including:

Offices and corporate workplaces
Factories and industrial staff welfare areas
Hotels, hostels, and other hospitality environments
Public buildings such as schools, hospitals, and leisure facilities
Household environments and similar applications.

The appliance is suitable for providing chilled and/or heated potable drinking water for employees, visitors, and guests.

The appliance is intended for indoor use only and must be installed and operated in accordance with the instructions provided in this manual.

Restrictions on Use

This appliance is not intended for heavy industrial use or continuous high-demand applications beyond its specified capacity.
It must only be used for dispensing potable (drinkable) water.
Do not use the appliance for any purpose other than that for which it is intended.

R290 safety message

R290 is a refrigerant-grade propane gas used on a wide range of commercial refrigeration and air conditioning units. A highly pure propane, it has a low environmental impact and nominal global warming potential (GWP), meaning it possesses no qualities that can destroy the ozone layer. R290 also is the preferred hydrocarbon alternative of the Environmental Protection Agency (EPA), substituting more harmful fluorocarbon refrigerants like R22, R134a, R404a and R502. Units with R290 can only be maintained and repaired by authorized technicians who are properly trained and certified.

Waste electrical products

As a Producer under the UK WEEE Regulations, Borg and Overström complies with its Producer Obligations by being registered as a member of a WEEE Compliance Scheme and holding a WEEE Producer Registration Number. This product is designed and manufactured with materials that can be recycled and reused. The symbol means the product should be disposed of separately from household waste at the end of its life.
Producer WEEE registration number: WEE/KG0136ZT

230V

Water options

Chilled and Hot

System

DryChill® chilling system
Hygienic rapid cooling technology. Solid aluminium core with hygienic stainless-steel coolant coil. Utilises eco-refrigerant R290 gas.

Hygiene

Totality
5-step hygiene methodology

Viovandt (select models only)
Eco LED UV-C technology

Technology

Antiscald
Limited hot water temperature to 69°C to prevent scalding of skin in patient centric environments.

Refrigerant gas

Utilises eco-refrigerant R290 gas.

Operational controls

Capacitive touch panel controls with anti-microbial protection.

Dispense height

34mm + height of sink bowl

Dimensions

Tap
W124 x D138 x H68mm

Undercounter ProCore®
W320 x D471 x H375mm

Power supply

230-240V~ AC (50Hz)

Fuse rating

10A

Chilled & Sparkling temperature

From 2°C

Chilled & Sparkling capacity

80L

Hot temperature

Up to 69°C

Hot tank volume

2L

Hot tank capacity

16L/h

Maximum running power consumption

Chilled and hot
1.7kW at 230V

Rated current

Chilled and hot
7.1A

Refrigeration gas

R290 40g

Weight

Max
27Kg

Water inlet connection

3/4" BSP

Inlet water temperature

Up to 25°C

Inlet water pressure

Min
0.05 MPa (0.5 bar)

Max
1.0 MPa (10 bar)

Outlet water pressure

Cold
Internally regulated to 0.2 MPa (2 bar)

Hot
Internally regulated to 0.3 MPa (3 bar)

Room operating temperature

Min
16°C

Max
32°C

Climatic class

N

DDA compliance

Accessible touch controls at the front of the unit.

Emission sound level

Max
70 dB(A)

Prior to installing the Porpoise tap and ProCore undercounter unit, ensure the following requirements are met:

Minimum cupboard size of 500mm x 500mm x 500mm
Tap cut-out of 30mm. View cutting templates
Minimum clearance of 338 mm.
Vent kit cut-out of 300 x 30mm (allow clearance of 45mm each side). View cutting templates
Worktop thickness of 20 to 70mm.
10A power supply within 1.8m of the unit.
Mains supply potable water within 2m of the unit.
Sink bowl present (Under-mount style preferable)
Sink mains waste connection (not included)

Pre-installation Sheet Cutting templates

Each tap system is dispatched with a set of cutting templates for ease of installation. If you wish to cut your work surface before delivery of your tap system you can order a cutting template in advance.

Our printed cutting templates are actual size to ensure accurate cutting. We accept no responsibility for any dimensions of a pdf that has been downloaded and printed by an external party.

Porpoise Tap Cutting Template

We recommend you check the dimensions of the tap using the cutting template prior to cutting the work surface.

Download PDF Order Template

ProCore SimpleFit Ventilation Instructions & Cutting Template

ProCore® Simple-fit Ventilation Base Cutting Template

We recommend you check the dimensions of the ProCore Simple-fit Ventilation Kit using the cutting template prior to cutting the base cabinet.

Download PDF Order Template

Installation kits and filters are NOT included, and are supplied as extra items according to individual ordering requirements.
Shop now

Contents:
1 x Porpoise Tap
1 x 1.0m x 6mm Insulated Water Pipe
1 x Connector Cable
1 x Earth Wire
1 x Fixings Set
1 x Porpoise Cutting Guide
1 x ProCore Unit
1 x Power Cord Set
1 x Simple-fit Ventilation Kit

Installation kits and filters are NOT included, and are supplied as extra items according to individual ordering requirements.
Shop now

The Borg & Overström Simple-fit Vent Kit must be used during installation. Failure to do so will invalidate the warranty for that unit.
Shop Ventilation Kits

A water block must be installed alongside each unit. Failure to do so will invalidate the warranty for that unit. These are included within our installation kits.
Shop Water blocks

230V

Water

Mains potable water
Inlet water pressure from 0.1MPa (1 bar) - 1.0MPa (10 bar)

Ambient room operating temperature

Min
16°C

Max
32°C

Electricity

10A supply - Earth Leakage Protected

Waste

Mains waste connection

Identify a suitable location for the ProCore® undercounter unit. It should be positioned within 1.0m of the tap, and within 2.0m of suitable services connections. Ensure to allow enough space for the Simple-fit Vent Kit which must be installed with the unit. See Pre-Installation guide here for full installation requirements before proceeding with installation.

We recommend using an installation kit, which includes everything needed to complete the installation.

You will need:

Installation kit, including water block and filter. Your kit will depend on your requirements and model. See installation kit guide here.
Water block
Installation Kit
Jigsaw
Hole saw (30mm)
Cordless drill
John Guest pipe cutters
Adjustable spanner
Side cutters
Screwdriver
1L measuring jug

1

Identify a suitable location for the tap. Ensure there are no obstructions below, and the there is enough space underneath the sink bowl for the ProCore®.

2

Ensure there is adequate cupboard space beneath the faucet location (500 × 500 mm) to install the ProCore® unit. Allow clear access to service isolator fixings for both water and power, and leave sufficient space for the water filters.

3

Position the cutting template provided so the front edge of the tap is at the edge of the sink bowl, and secure in place.

4

With the cutting template secured, drill the 3 outer holes for the tap with a 10mm drill bit. Also drill the pilot hole in the centre.

5

Using a 30mm circular dill bit, drill the service hole in the centre of the tap location.

6

Remove the template and clear any sawdust.

7

Using the 3x M6 allthreads locate them into the base of the tap and tighten till secure.

8

Feed the tap's piping through the centre hole and position the tap over the cutout, ensuring the 3x all threads are located through their respective holes. Add additional sealant on rough surfaces, if required, to ensure a watertight seal.

9

Underneath, secure the plate to the roof of the cabinet using the included hex nuts.

10

Ensure the earth cable is secured between one of these three nuts with the included star washer beneath it.

Before making any cuts into the cupboard or kick board, ensure the area to be cut is free from water pipes or electrical cables. There is a risk of serious injury or death if electrical cables are cut, and significant damage to property if a water pipe is cut.

1

This operation must only be carried out by trained staff.

2

Decide where you would like to place the ProCore, in the centre or to one side of the cupboard. You will need enough space for the water filters. Ensure a gap of at least 45mm either side of the ProCore®.

3

Using the cutting template provided, fold alongside the appropriate sideline and fold along the front edge and tape in place.

4

Take a ten millimetre wood drill bit and drill the two pilot holes marked on the template.

5

Remove the template.

6

Apply masking tape for protection and draw lines ready for cutting.

7

Use a jigsaw to carefully cut along the lines taking care not to damage the plinth.

8

Remove the masking tape and clear away the sawdust.

9

Place the Simple-fit ventilation base in place centrally over the aperture. Ensuring that there is a minimum of 30mm air gap to each side.

10

Line up the vent flue chimney with the backplate. Then place over the slots and slide downwards into place.

11

Lift, tilt and line up the ProCore into position over the Simple Fit Ventilation base ready to lower.

12

Lower the ProCore® carefully into position on the ventilation base to ensure the rear vent duct is located correctly in Simple Fit vent Flue at the rear of the base.

13

Ensure the vents are not obstructed. Any obstructions will adversely affect the airflow to the appliance causing potential for poor performance, over heating or fridge failure.

1

Install the water block. Failing to do so will invalidate the warranty for that unit.

2

Install the dual inlet installation kit into the cupboard. Leave room for the filters to be changes when required.

3

Connect the filters to the mains water supply with the included T-piece. Use locking clips on each connection for security.

4

Using the measuring jug, turn on the water supply and flush the filters to waste until it runs clear.

5

Using the 3/4 inch BSP fittings, connect the filters to the unit. Connect the large filter to the hot inlet and the smaller filter to the cold inlet.

6

Using the blue chilled water pipe, slide on the provided black insulation and connect to the chilled water outlet. Then connect the clear silicon pipe to the hot water outlet.
NOTE: To improve hot draw back, cut pipes to the shortest length possible, but ensuring they are not taught.

7

Take the USB connection from the underside of the tap and connect to the USB port in the back of the undercounter ProCore® unit.

8

Attach the other end of the earth wire, with the star washer beneath it, to one of the screws on the back of the ProCore® unit.

9

Turn on the water supply.

10

Connect the unit to the electricity supply and switch on. Do not turn on the hot tank switch yet. Doing so may dry fire the hot tank.

11

Press and release the ‘Hot’ icon to unlock, then immediately press and hold the ‘Hot’ icon to start filling the hot tank. This will time out after 30s. To continue filling the tank, repeat this as many times as is required until water flows from the tap outlet.

12

After water has been dispensed from the outlet, turn on the hot tank with the hot switch on the rear of the ProCore®.
The ProCore® unit is now commissioned and heating up.

13

Allow the unit to stand for 10 minutes for the initial chilling process to complete.

14

Flush water through each dispense option. Ensure everything functions correctly and is clean.

15

We recommend that the unit undergoes a sanitisation procedure. You can follow the instructions below. Your unit is now ready for use.

*Expect dripping on hot dispense until the tank has reached temperature and initial dispense made. This will only occur on first heating cycle on initial start-up.

Model shown with chilled & hot water options.

Warning symbol: 'Warning symbol' will illuminate and flash when fault is present.

To dispense water press desired water option button and hold. Release to finish dispensing.
For hot water press and release hot icon to unlock then immediately press and hold hot water icon.

The product is supplied from the factory in clean condition, but we recommend that a sanitisation procedure is carried out at the point of installation, according to the sanitisation instruction below. We recommend repeating the sanitisation every 6 months.

Failure to use sanitising materials and processes approved and/or recommended by Borg & Overström could invalidate your warranty.
Contact us for more information

You will need

Measuring jug
Protective gloves
Hydrogen Peroxide (H202 3%) food safe sanitising solution
Service filter cartridge
Sanitising wipes
Water filter

1

This operation must only be carried out by trained staff.

2

A sanitisation procedure is recommended every 6 months.

3

Turn off incoming mains water.

4

Briefly press chilled dispense button to release internal water pressure from the machine.

5

Remove the existing filter.

6

Use hand gel and put on protective gloves.

7

Add 25 ml (approx 1 US fl oz) of Hydrogen Peroxide (H2O2 3%) sanitising solution to a clean and empty service filter cartridge.

8

Connect to filter head.

9

Turn on incoming water, allow the service filter cartridge to fill.

10

Dispense water using the chilled icon.

11

Leave the solution inside machine for sanitisation to take effect (minimum 5 minutes) while thoroughly cleaning the dispenser externally. Turn off the dispenser to allow cleaning of the control panel.

12

Pay particular attention to the dispense faucet and the push button controls. For this, use an External Sanitiser and Sanitising Wipes.

13

Wipe any cosmetic marks as needed. For this we recommend the use of warm soapy water.

14

Reconnect the power and switch on the dispenser.

15

When the external cleaning is complete, flush 10L (approx 4 1/4 US Pt) of water through the Chilled dispense option.

16

Turn off water and briefly press chilled dispense button to release internal water pressure from the machine.

17

Remove the service filter. Retain service filter for reuse.

18

Fit new filter and turn on incoming water supply.

19

Pre-flush the new filter to waste using the chilled button until 5L (approx 2 US pts) of water has flushed through. Your dispenser is now ready to use.

The finishes are typically low-maintenance and retain their look with minimal effort. However regular cleaning and maintenance will ensure longevity and aesthetic appearance.

The appliance should have the lens cleaned once a week minimum using screen cleaner – ensure unit is off during cleaning.

For best results polish the dispenser with a soft cloth as necessary, as soon as signs of dirt or smudging appear. Weekly cleaning with damp cloth using mild soap and water is recommended to maintain shine and remove fingerprints. Dry and polish with a soft cloth.

WARNING: Improper use of cleaners and sterilizers or exposure to strong chemicals can cause corrosion, staining and discolouration. Avoid abrasive or harsh cleaning agents that can damage the finish.

Please note that surface contamination and the surrounding environment can accelerate staining and discolouration e.g. marine environments where salt is present or places with high humidity.

Fault/Issue

Possible cause

Suggested action

No water dispensing

Power supply turned off (Icons on touch panel off)

Check the power supply has been fitted properly and turned on.

Water isolated from the unit

Check water inlet supply is turned on.

No water from the hot option

To dispense from hot, press the lock symbol first then hot shortly after.
On install, the system will need to be purged, therefore appears no water is coming through until the hot water tank is full.

Chilled tank frozen

Allow the unit to thaw and thoroughly inspect to ensure it is undamaged. No water leakage allowed to contact the mains switch or mains inlet coupler.

Drinks not chilled

Insufficient cooling air flow around the ProCore®

Check that the condenser is not blocked. Check cooling fans are running.
Ensure the ventilation requirements have been actioned.

Compressor not running

Check electrical supply to compressor (mains voltage).
Check NTC probe is not faulty.
Check the DryBlock NTC is connected at both ends
Check for system over heat. Allow the unit to cool and check for airflow obstructions. Once the unit has cooled the chilling system will restart. If the problem persists contact technical support.

Chiller failure

If the compressor and fan are running but no cooling is present, contact technical support.

Water lying at bottom of machine

Loose fitting water connection

Contact your distributor.

How water temperature not hot enough

Mid heating cycle

Allow up to 5 minutes for the hot tank to reach temperature.

Hot temperature probe damaged

Check hot tank temperature probe and replace if necessary

Hot tank is turned off.

Ensure hot tank is full, and turn on the hot switch to activate heater element.

Water demand too high

See product specification.

Heating element not working

Check and replace as required.

105c safety sensor tripped

Reset sensor or replace when necessary.

Water dripping from outlet

Over-heating

Ensure temperature probe is correctly fitted and not damaged.

Solenoid valve not closing properly

Check solenoid and clean or replace if necessary.

Hot drawback not working properly

Check that there is no obstruction on hot water pathway and hot tap is to the latest specification (Post 2511 Tap Serial No).

Continuous or incorrect dispense

Excess water on lens on control panel

Ensure you keep lens clean and clear of liquids.

Poorly seated HMI lens on control panel

Contact technical support here.

In the event of the warning symbol flashing please see the sequences below for diagnostics.

Internal overheat triggered
Overheating due to incorrect ventilation installation.

Compressor time out max
Compressor unable to reach set point
temperature. Lack of refrigeration gas, leak,
overuse, inlet water temperature too high.

Boiler not heating correctly
Hot water not dispensing. Element failure.

Boiler dry fire
Hot tank running with no water in it.
Switch off and commission hot tank correctly.

If you are decommissioning a unit, or descaling the hot tank you must first drain the hot tank.
To do so proceed with the following steps:

1

Ensure the hot tank is turned off before proceeding. Turn off the hot tank using the switch on the rear of the ProCore.

2

Turn the unit off.

3

Remove the 2 screws holding the top panel down and slide the panel off.

4

Remove the 2 screws holding the front panel in place and lift off and set aside.

5

Locate the drain pipe just behind the inlet expansion tank towards the front of the unit.

6

Have a jug ready. Pull the bung out of the pipe and drain the water into a jug.

7

Once the tank is fully drained, ensure the bung is fully pushed back in.

8

Place the front and top panel back on to the unit by sliding them into place and replacing the screws.
Do not turn on the hot tank switch again until the hot tank has been filled with water.

Part no.

Description

CH

702124

1.5KW Hot Tank with Expansion Tank 230v

720337

PCBA Main Control Board Assembly

702878

All-in-one Sensor Loom with KK Connectors

701729

8mm PF Solenoid Valve 24VDC

702558

Cooling Fan 24v with Loom

462667

Single Check Valve 5/16" (8mm) PF

702078

FS-16 Flow Switch

702787

PCBA Main Board Solenoid loom

703144

2 bar PRV 8mm

703125

3 Bar PRV 8mm

701094

Solenoid 3/4” BSP 8mm PF

All-in-one Sensor Loom with KK Connectors

Part no.

Description

CH

701938

T3 ProCore Top Panel

720258

T3/ H3 ProCore Right-Hand Side Panel

720255

T3/ H3 ProCore Left-Hand Side Panel

720045

ProCore Door Assembly Complete

738005

Porpoise Tap Assembly - Chilled & Hot - Steel

Porpoise Tap Assembly - Chilled & Hot - Steel

All components shall be replaced by a factory authorized technician with manufacturer approved components (listed above), to minimize the health and safety risks of electrical hazard and fire risk due to incorrect parts or improper service.

Borg & Overström
Synergy House,
Fakenham Road,
Morton on the Hill,
UK
NR9 5SP

Safety

Restrictions on Use

Specification

Product specifications

Pre-installation information

Diagram showing minimum installation requirements.

Cutting templates

What's in the box

Product front

Product rear

Dimensions

How-to-install video

Installation

Installation requirements

You will need:

Section 1 - Installing a Porpoise tap system over sink

Section 2 - Installing the undercounter ProCore and Simple-Fit vent kit

Section 3 - Connecting the tap to the ProCore and commissioning the unit

How to use

Tap control panel

Illuminated indicators

How to dispense water

Maintenance & cleaning

Sanitisation guide

You will need

Care and maintenance of tap finish

Advanced troubleshooting

Troubleshooting

Warning flash sequences

Draining the hot tank

Technical information

Porpoise Chilled & Hot circuit schematic

Porpoise Chilled & Hot water pathway

Spares

ProCore exploded parts diagram

Porpoise exploded parts diagram

Safety critical spares