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T3 Install & Operation Manual

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Release Date: 01/04/2025

Safety

This appliance can be used by adults and children aged 8 and above, as well as people with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, as long as they have been given instruction or supervision concerning the use of the appliance in a safe way and understand the hazards involved. Children must not play with the appliance. Cleaning and user maintenance must not be conducted by children.

The appliance shall only be maintained and repaired by authorized technicians who are properly trained and certified. The appliance should be isolated from the electricity supply before removal of any covers. Great care must be employed when working with high pressure carbon dioxide, and in no cases should the maximum operating pressure of 0.4MPa (4 bar) be exceeded.

  • The appliance must be placed upright on a flat horizontal surface.
  • The appliance must be kept away from sunlight, heat and moisture.
  • The appliance shall not be placed in lobbies or locations of egress or where it may obstruct exit access.
  • The appliance must be installed in an environment free of dust and corrosive/explosive gases.
  • The appliance is not suitable for installation in an area where a water jet could be used.
  • The appliance must not be installed where it is liable to freeze. If the unit is thought to be frozen it must not be switched on.
  • The appliance must maintain adequate mechanical stability when in use, during transportation, assembly, dismantling, scrapping and any other action.
  • The appliance must not be installed without a waterblock. Installing without a waterblock will invalidate warranty.
  • The appliance must have adequate ventilation. Installing the unit without the Simple-fit Vent Kit will invalidate the warranty.

WARNING: Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
WARNING: Increased risk of a leak could occur through improper handling, movement or use.

The appliance must be installed in accordance with the relevant requirements of:

  • The appropriate building regulations by application of either The Building Regulations (England and Wales), The Building Regulations (Scotland) or The Building Regulations (Northern Ireland). In territories other than those listed the local regulations in force must be complied with.
  • The Water Supply (Water Fittings) Regulations (England, Wales and Northern Ireland) or The Water Byelaws in Scotland.

This appliance is designed for dispensing drinking water in commercial and workplace environments, including:

  • Offices and corporate workplaces
  • Factories and industrial staff welfare areas
  • Hotels, hostels, and other hospitality environments
  • Public buildings such as schools, hospitals, and leisure facilities
  • Household environments and similar applications.

The appliance is suitable for providing chilled and/or heated potable drinking water for employees, visitors, and guests.

The appliance is intended for indoor use only and must be installed and operated in accordance with the instructions provided in this manual.

Restrictions on Use
  • This appliance is not intended for heavy industrial use or continuous high-demand applications beyond its specified capacity.
  • It must only be used for dispensing potable (drinkable) water.
  • Do not use the appliance for any purpose other than that for which it is intended.
R290 safety message

R290 is a refrigerant-grade propane gas used on a wide range of commercial refrigeration and air conditioning units. A highly pure propane, it has a low environmental impact and nominal global warming potential (GWP), meaning it possesses no qualities that can destroy the ozone layer. R290 also is the preferred hydrocarbon alternative of the Environmental Protection Agency (EPA), substituting more harmful fluorocarbon refrigerants like R22, R134a, R404a and R502. Units with R290 can only be maintained and repaired by authorized technicians who are properly trained and certified.

Waste electrical products

As a Producer under the UK WEEE Regulations, Borg and Overström complies with its Producer Obligations by being registered as a member of a WEEE Compliance Scheme and holding a WEEE Producer Registration Number. This product is designed and manufactured with materials that can be recycled and reused. The symbol means the product should be disposed of separately from household waste at the end of its life.
Producer WEEE registration number: WEE/KG0136ZT

Specification

Product specifications

230V

115V

Water Options

Chilled, Sparkling, Ambient and Hot
*Your water options will vary depending on your model.

Chilled, Sparkling, Ambient and Hot
*Your water options will vary depending on your model.

System

DryChill® chilling system
Hygienic rapid cooling technology. Solid aluminium core with hygienic stainless-steel coolant coil. Utilises eco-refrigerant R290 gas.

DryChill® chilling system
Hygienic rapid cooling technology. Solid aluminium core with hygienic stainless-steel coolant coil. Utilises eco-refrigerant R290 gas.

Hygiene

Totality
5-step hygiene methodology

Viovandt (select models only)
Eco LED UV-C technology

Totality
5-step hygiene methodology

Viovandt (select models only)
Eco LED UV-C technology

Technology

DeepSparkle (select models only)
Sparkling water with long lasting fizz

MonoFit (select models only)
A simple-fit font for effortless, non-invasive tap installation.

EcoMode
Energy-saving technology.

DeepSparkle (select models only)
Sparkling water with long lasting fizz

MonoFit (select models only)
A simple-fit font for effortless, non-invasive tap installation.

EcoMode
Energy-saving technology.

Refrigerant Gas

Utilises eco-refrigerant R290 gas.

Utilises eco-refrigerant R290 gas.

Operational Controls

Capacitive touch panel controls with anti-microbial protection.

Capacitive touch panel controls with anti-microbial protection.

Dispense Height

310mm

12.2"

Dimensions

Tap
W160 x D324 x H338mm

Undercounter ProCore®
W320 x D471 x H375mm

Tap
W6.3 x D12.6 x H13.3"

Undercounter ProCore®
W12.6 x D18.5 x H14.8"

Power Supply

230-240V~ AC (50Hz)

110-120V~ AC (60Hz)

Fuse Rating

10A

10A

Chilled & Sparkling Temperature

From 2°C

From 35°F

Chilled & Sparkling Capacity

80L

21 Gal/h

Hot Temperature

Up to 98°C

Up to 190°F

Hot Tank Volume

2L

0.4 Gal

Hot Tank Capacity

16L/h

4 Gal/h

Maximum Running Power Consumption

Chilled, ambient and hot
1.7kW at 230V

Chilled, ambient, sparkling and hot
1.7kW at 230V

Chilled, ambient and hot
1kW at 115V

Chilled, ambient, sparkling and hot
1.1kW at 115V

Rated Current

Chilled, ambient and hot
7.1A

Chilled, ambient, sparkling and hot
7.5A

Chilled, ambient and hot
9.2A

Chilled, ambient, sparkling and hot
9.6A

Refrigeration Gas

R290 40g

R290 37g

Weight

Max
27Kg

Max
60lbs

Water Inlet Connection

3/4" BSP

3/4" BSP

Inlet Water Temperature

Up to 25°C

Up to 77°F

Inlet Water Pressure

Min
0.1 MPa (1 bar)

Max
1.0 MPa (10 bar)

Min
14.5psi (0.1 MPa)

Max
145psi (1.0 MPa)

Outlet Water Pressure

Cold
Internally regulated to 0.2 MPa (2 bar)

Hot
Internally regulated to 0.3 MPa (3 bar)

Cold
Internally regulated to 29psi (0.2 MPa)

Hot
Internally regulated to 43psi (0.3 MPa)

CO2 Connection

1/4” Push Fit

1/4” Push Fit

CO2 Pressure

Max
0.4MPa (4 Bar)

Max
58psi (0.4MPa )

Room Operating Temperature

Min
16°C

Max
32°C

Min
61°F

Max
90°F

Climatic Class

N

N

DDA Compliance

Accessible touch controls at the front of the unit.

Accessible touch controls at the front of the unit.

Emission Sound Level

Max
70 dB(A)

Max
70 dB(A)

Pre-installation information

Prior to installing the T3 tap and ProCore undercounter unit, ensure the following requirements are met:

  • Minimum cupboard size of 500mm x 500mm x 500mm
  • Drip tray cut-out of 146 x 311mm (60mm hole for MonoFit). View cutting templates
  • Minimum clearance of 338 mm.
  • Vent kit cut-out of 300 x 30mm (allow clearance of 45mm each side). View cutting templates
  • Worktop thickness of 20 to 70mm.
  • 10A power supply within 1.8m of the unit.
  • Mains supply potable water within 2m of the unit.
  • Mains waste kit (included) or Bluetooth waste kit (optional).
Pre-installation KitCutting templates

Diagram showing minimum installation requirements.

Cutting templates

Each tap system is dispatched with a set of cutting templates for ease of installation. If you wish to cut your work surface or base cabinet before delivery of your tap system you can order a cutting template in advance.

Our printed cutting templates are actual size to ensure accurate cutting. We accept no responsibility for any dimensions of a pdf that has been downloaded and printed by an external party.

ProCore® Simple-fit Ventilation Base Cutting Template

We recommend you check the dimensions of the ProCore Simple-fit Ventilation Kit using the cutting template prior to cutting the base cabinet.

Download TemplateOrder Template
Standard Tap & Driptray Cutting Template

We recommend you check the dimensions of the tap and driptray using the cutting template prior to cutting the work surface.

Download PDFOrder Template
MonoFit Tap & Driptray Cutting Template

We recommend you check the dimensions of the tap and driptray using the cutting template prior to cutting the work surface.

Download PDFOrder Template

What's in the box

Installation kits and filters are NOT included, and are supplied as extra items according to individual ordering requirements.
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Product front

Contents:
1 x T3 Tap
1 x Baseplate (Standard or MonoFit)
1 x Drip Tray
1 x 1.0m x 6mm Insulated Water Pipe
1 x Connector Cable
1 x Earth Wire
1 x Waste Drain Pipe
1 x Fixings Set
1 x Baseplate Cutting Guide
1 x ProCore+ Unit
1 x Power Cord Set
1 x DeepSparkle Kit (Sparkling models only)
1 x Simple-fit Ventilation Kit

Product rear

Installation kits and filters are NOT included, and are supplied as extra items according to individual ordering requirements.
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Dimensions

How-to-install video

Installation

The Borg & Overström Simple-fit Vent Kit must be used during installation. Failure to do so will invalidate the warranty for that unit.
Shop Ventilation Kits

A water block must be installed alongside each unit. Failure to do so will invalidate the warranty for that unit. These are included within our installation kits.
Shop Water blocks

Installation requirements

230V

115V

Water

Mains potable water
Inlet water pressure from 0.1MPa (1 bar) - 1.0MPa (10 bar)

Mains potable water
Inlet water pressure from 14.5psi (0.1MPa) - 145psi (1.0MPa)

Ambient room operating temperature

Min
16°C

Max
32°C

Min
61°F

Max
90°F

CO₂

Food grade CO₂ to be supplied

Food grade CO₂ to be supplied

Electricity

10A supply - Earth Leakage Protected

10A supply - Earth Leakage Protected (For USA & Canada, the supply must be protected by a ground-fault circuit interrupter (GFCI))

Waste

Mains drain connection or bluetooth waste kit

Mains drain connection or bluetooth waste kit

Identify a suitable location for the ProCore® undercounter unit. It should be positioned within 1.0m of the tap, and within 2.0m of suitable services connections. Ensure to allow enough space for the Simple-fit Vent Kit which must be installed with the unit. See Pre-Installation guide here for full installation requirements before proceeding with installation.

We recommend using an installation kit, which includes everything needed to complete the installation.

You will need:

  • Installation kit, including water block and filter. Your kit will depend on your requirements and model. See installation kit guide here.
  • Water block
  • Installation Kit
  • Jigsaw
  • Hole saw (MonoFit® models only)
  • Cordless drill
  • John Guest pipe cutters
  • Adjustable spanner
  • Side cutters
  • Screwdriver
  • Allen key set
  • 1L measuring jug

Standard or MonoFit?

The first step of your installation will depend on your tap system. If you have a Standard tap system, begin with Section 1a. If you have a MonoFit tap system, proceed directly to Section 1b.

Standard T3 tap system

To start the installation of a standard T3 tap system, follow section 1a.

MonoFit T3 tap system

To start the installation of a MonoFit tap system, proceed directly to section 1b.

Section 1a - Installing a Standard countertop tap system

1

The following section applies to Standard tap installation only. If you are installing a MonoFit tap, skip to Section 1b.
This operation must only be carried out by trained staff.

2

Identify a suitable location for the tap. Ensure worktop is level to allow system to drain and that there are no obstructions below.

3

Ensure there is adequate cupboard space beneath the faucet location (500 × 500 mm) to install the ProCore unit. Allow clear access to service isolator fixings for both water and power, and leave sufficient space for the water filter, and CO₂ canister on sparkling models.

4

Also allow 400mm for the height of the tap under any overhanging cupboard/shelf.

5

Place a piece of masking tape onto the edge of the worktop and mark the centre of the drip tray.

6

Position the cutting template provided the desired distance away from the edge of the work surface, and secure in place. Make sure the centre lines up with your mark on the masking tape.

7

Drill the four corner holes of the drip tray with a 10mm drill bit.

8

Remove the template and clear any sawdust.

9

Using masking tape and a straight edge, mark out the guidelines between the four holes of the drip tray.

10

Using a jigsaw carefully cut out along the lines and remove the waste piece of work surface.

11

Clean any sawdust and make sure the surface is left clean and dry.

12

Join the faucet to the baseplate. Ensure the tap outlet is positioned centrally over the drip tray below.

13

Insert the tap so the fixing screws line up with the indentations. Tighten up the M4 hex screws with an Allen key until the tap is secure. Do not overtighten.

14

Position the drip tray squarely into the cutout, ensuring the front edge is parallel with the front of the work surface. Add additional sealant, if required, to ensure a watertight seal.

15

Using the 4 x M6 Allthreads provided, locate them into the base of the tap. Next connect the earth wire on one of the bars with the star washer beneath it (attach the other end to the lid SEM screw on the ProCore when installed). Then, tighten until secure using the flange nuts provided.

16

Fit the waste pipe and secure with the jubilee clip. Connect to the drain or Bluetooth alarmed waste kit ensuring there is a constant fall.

Section 1b - Installing a MonoFit tap system

1

The following section applies to MonoFit tap installation only. If you are installing a Standard tap, complete Section 1a and proceed to Section 2.
This operation must only be carried out by trained staff.

2

Identify a suitable location for the tap. Ensure worktop is level to allow system to drain and that there are no obstructions below.

3

Ensure there is adequate cupboard space beneath the faucet location (500 × 500 mm) to install the ProCore unit. Allow clear access to service isolator fixings for both water and power, and leave sufficient space for the water filter, and CO₂ canister on sparkling models.

4

Also allow 400mm for the height of the tap under any overhanging cupboard/shelf.

5

Position the cutting template the desired distance away from the edge of the work surface.

6

Place two pieces of masking tape either side of the bottom line (labelled 1B) on the cutting template. Using a straight edge, mark along line 1B continuing onto both pieces of masking tape.

7

Secure the cutting template into place.

8

Drill the access hole for the drip tray, using a 60mm circular drill bit.

9

Remove the cutting template, leaving the two pieces of masking tape either side of the drip tray. Clean away any sawdust.

10

Join the faucet to the baseplate. Ensure the tap outlet is positioned centrally over the drip tray below.

11

Insert the tap so the fixing screws line up with the indentations. Tighten up the M4 hex screws with an Allen key until the tap is secure. Do not overtighten.

12

Position the drip tray into the cutout, ensuring the front edge is parallel with the marked pieces of masking tape. Add additional sealant, if required, to ensure a watertight seal.

13

Using the 4 x M6 Allthreads provided, locate them into the base of the tap. Next connect the earth wire on one of the bars with the star washer beneath it (attach the other end to the lid SEM screw on the ProCore when installed). Then, tighten till secure using the flange nuts provided.

14

Fit the waste pipe and secure with the jubilee clip. Connect to the drain or Bluetooth alarmed waste kit ensuring there is a constant fall.

Section 2 - Installing the undercounter ProCore and Simple-Fit vent kit

Before making any cuts into the cupboard or kick board, ensure the area to be cut is free from water pipes or electrical cables. There is a risk of serious injury or death if electrical cables are cut, and significant damage to property if a water pipe is cut.

1

This operation must only be carried out by trained staff.

2

Decide where you would like to place the ProCore, in the centre or to one side of the cupboard. You will need enough space for a CO₂ cannister (sparkling models only) and water filter. Ensure a gap of at least 45mm either side of the ProCore®.

3

Using the cutting template provided, fold alongside the appropriate sideline and fold along the front edge and tape in place.

4

Take a ten millimetre wood drill bit and drill the two pilot holes marked on the template.

5

Remove the template.

6

Apply masking tape for protection and draw lines ready for cutting.

7

Use a jigsaw to carefully cut along the lines taking care not to damage the plinth.

8

Remove the masking tape and clear away the sawdust.

9

Place the Simple-fit ventilation base in place centrally over the aperture. Ensuring that there is a minimum of 30mm air gap to each side.

10

Line up the vent flue chimney with the backplate. Then place over the slots and slide downwards into place.

11

Lift, tilt and line up the ProCore into position over the ventilation base ready to lower.

12

Lower the ProCore® carefully into position on the ventilation base to ensure the rear vent duct is located correctly in the chimney aperture at the rear of the base.

13

Ensure the vents are not obstructed. Any obstructions will adversely affect the airflow to the appliance causing potential for poor performance, over heating or fridge failure.

Section 3 - Connecting the tap to the ProCore and commissioning the unit

1

Install the water block. Failing to do so will invalidate the warranty for that unit.

2

Install the dual inlet installation kit into the cupboard. Leave room for the filters to be changes when required.

3

Connect the filters to the mains water supply with the included T-piece. Use locking clips on each connection for security.

4

Using the measuring jug, turn on the water supply and flush the filters to waste until it runs clear.

5

Using the 3/4 inch BSP fittings, connect the filters to the unit. Connect the large filter to the hot inlet and the smaller filter to the cold inlet.

6

Using the blue chilled water pipe, slide on the provided black insulation and connect to the chilled water outlet. Then connect the clear silicon pipe to the hot water outlet.
NOTE: To improve sparkling anti-drip & hot draw back cut pipes to shortest length possible, but ensuring they are not taught.

7

Take the USB connection from the underside of the tap and connect to the USB port in the back of the undercounter ProCore® unit.

8

If you have a sparkling model, connect the CO2 supply from the gas regulator and follow the CO2 installation section below.

9

Connect the unit to the electricity supply and switch on. On power up the unit will go into commissioning mode.

10

Sparkling models should have the carbonator purged of air by activating the sparkling water dispense for approximately 10 seconds.

11

Turn on the water supply.

12

Press the ‘Unlock’ icon then hold the ‘Hot’ icon to start filling the hot tank. This will time out after 30s. To continue filling the tank, repeat this as many times as is required until water flows from the tap outlet.

13

After water has been dispensed from the outlet, press and hold the ‘Unlock’ icon for 20 seconds until the unit beeps (within 10 minutes of powering on). The ‘Unlock’ icon will now be solid and the ‘Hot’ icon slowly pulsing. The ProCore unit is now commissioned and heating up.

14

Allow the machine to stand for 10 minutes for the initial chilling process to complete.

15

Flush water through each dispense option. Ensure everything functions correctly and is clean.

16

We recommend that the unit undergoes a sanitisation procedure. You can follow the instructions here. Your unit is now ready for use.

*Expect dripping on hot dispense until the tank has reached temperature and initial dispense made. This will only occur on first heating cycle on initial start-up.

CO2 bottle installation - Sparkling models only

1

This operation must only be carried out by trained staff.

2

Unpack the CO2 Regulator and fit elbow fitting to spigot outlet.

3

Make sure the regulator is off by twisting the top knob anti-clockwise before attaching to the CO2 bottle. Do not overtwist.

4

Attach the regulator to the disposable CO2 bottle, ensuring the small pressure relief vent in the stem is facing away from you or anyone else. Hand tighten securely.

5

Connect the assembled CO2 bottle and regulator to the CO2 inlet using a ¼” pipe.

6

Stand the cylinder in a suitable location.

7

Set the CO₂ pressure on the gauge by manually turning the top knob until the gauge reads 3.5 - 4 bar (58 PSI). Do not exceed 4 bar pressure.

How to use

Tap control panel

Model shown with chilled, sparkling, ambient and hot water options. Other models may vary.

Illuminated indicators

EcoMode: EcoMode will activate in the instance of dispense inactivity or low light levels, identified by the EcoMode symbol being illuminated.

Chilled and sparkling water icon pulsing: Unit is chilling down.

Hot water icon pulsing: Hot tank heating up.

Warning symbol: 'Warning triangle' will illuminate and flash when fault is present.

Unlock icon unlit: Hot water unavailable, temperature below 80°C

How to dispense water

  • To dispense water press desired water option button and hold. Release to finish dispensing.
  • For hot water press and release unlock button then immediately press and hold hot water button.

Maintenance & cleaning

Sanitisation guide

The product is supplied from the factory in clean condition, but we recommend that a sanitisation procedure is carried out at the point of installation, according to the sanitisation instruction below. We recommend repeating the sanitisation every 6 months.

Failure to use sanitising materials and processes approved and/or recommended by Borg & Overström could invalidate your warranty.
Contact us for more information

You will need

  • Measuring jug
  • Protective gloves
  • Hydrogen Peroxide (H202 3%) food safe sanitising solution
  • Service filter cartridge
  • Sanitising wipes
  • Water filter

1

This operation must only be carried out by trained staff.

2

A sanitisation procedure is recommended every 6 months.

3

Turn off incoming mains water.

4

Briefly press chilled dispense button to release internal water pressure from the machine.

5

Remove the existing filter.

6

Use hand gel and put on protective gloves.

7

Add 25 ml of Hydrogen Peroxide (H2O2 3%) sanitising solution to a clean and empty service filter cartridge.

8

Connect to filter head.

9

Turn on incoming water, allow the service filter cartridge to fill.

10

Dispense water using the chilled button. Repeat with sparkling & ambient water buttons.

11

Leave the solution inside machine for sanitisation to take effect (minimum 5 minutes) while thoroughly cleaning the dispenser externally.

12

Pay particular attention to the dispense faucet and the push button controls. For this use an External Sanitiser and Sanitising Wipes. 

13

Clean the drip tray. If a Waste Overflow System is fitted, empty this and flush through with a small amount of sanitisation fluid if needed.

14

Wipe any cosmetic marks as needed. For this we recommend the use of warm soapy water.

15

Reconnect the power and switch on the dispenser.

16

When the external cleaning is complete, flush 10L of water through each dispense option (Chilled, Sparkling, Ambient).

17

Turn off water and briefly press chilled dispense button to release internal water pressure from the machine.

18

Remove the service filter. Retain service filter for reuse.

19

Fit new filter and turn on incoming water supply.

20

Pre-flush the new filter to waste using the chilled button until 5L of water has flushed through. Repeat this through all dispense options. Your dispenser is now ready to use.

Care and maintenance of tap finish

The finishes are typically low-maintenance and retain their look with minimal effort. However regular cleaning and maintenance will ensure longevity and aesthetic appearance.

The appliance must have the lens cleaned every 2 weeks minimum using screen cleaner – ensure unit is off during cleaning.

For best results polish the dispenser with a soft cloth as necessary, as soon as signs of dirt or smudging appear. Weekly cleaning with damp cloth using mild soap and water is recommended to maintain shine and remove fingerprints. Dry and polish with a soft cloth.

WARNING: Improper use of cleaners and sterilizers or exposure to strong chemicals can cause corrosion, staining and discolouration. Avoid abrasive or harsh cleaning agents that can damage the finish.

Please note that surface contamination and the surrounding environment can accelerate staining and discolouration e.g. marine environments where salt is present or places with high humidity.

Advanced troubleshooting

Advanced functions

Commissioning mode

Hold 'Hot Unlock Icon' for 20 seconds for decommissioning and commissioning.

EcoMode

Tap the chilled water icon seven times and hold on the seventh. Two beeps indicates on and one beep indicates off.

Bluetooth waste kit

Tap the chilled icon five times and hold on the fifth. Two beeps indicates on and one beep indicates off.

Sparkling water anti-drip enhancement

Remove the red link wire, then tap the sparkling icon 10 times, holding on the 10th. 1 beep indicates 0 seconds, 2 beeps indicates 0.5 seconds, 3 beeps indicates 1 seconds , and 4 beeps indicates 1.5 seconds.

Hot water recovery dispense control

When the temperature of the hot water drops below 80°C, the unlock icon will no longer be illuminated, preventing dispense of hot water. To implement this feature, tap the ambient icon 10 times, holding on the 10th. 1 long beep indicates off, 2 beeps indicates on.

Hot water temperature selection

To adjust the temperature of the hot water dispense, tap and hold the hot icon for 10 seconds until the unlock icon begins to flash, and the red warning light illuminates. 1 beep indicates 92°C/184°F, 2 beeps indicates 94°C/186°F, and three beeps indicates 96°C/188°F.

These functions are only adjustable within 10 minutes from start-up. To adjust the hot water recover dispense control or the hot water temperature selection, you must be in commissioning mode.

Troubleshooting

Fault/Issue

Possible cause

Suggested action

No Water Dispensing

Power supply turned off (Icons on touch panel off)

Check the power supply has been fitted properly and turned on.

Water isolated from the unit

Check water inlet supply is turned on.

No water from the hot option

To dispense from hot, press the lock symbol first then hot shortly after.
On install, the system will need to be purged, therefore appears no water is coming through until the hot water tank is full.

Chilled tank frozen

Allow the unit to thaw and thoroughly inspect to ensure it is undamaged. No water leakage allowed to contact the mains switch or mains inlet coupler.

No Sparkling Water

No CO2 pressure

Check CO2 bottle, regulator and non-return valve. Supply pressure should be 58 psi (4bar), replace as necessary.

Carbonator tank not filling

Check carbonator probe for possible short circuit to ground.
Check for pump timeout, cycle power off & on then purge carbonator.

System in Commission Mode

Ensure hot tank is full, and commission mode to allow carbonation pump to operate.

Poor Quality Carbonation

Incorrect CO2 pressure

Check CO2 bottle, regulator and non-return valve. Supply pressure should be 58 psi (4bar), replace as necessary.

Air in carbonator tank

Purge the carbonator tank. Follow instructions here.

Residue in carbonator tank

After prolonged use, a surface film can develop within the carbonator tank. Refer to cleaning and sanitising instructions.

Drinks not Chilled

Insufficient cooling air flow around the ProCore®

Check that the condenser is not blocked. Check cooling fans are running.
Ensure the ventilation requirements have been actioned.

Compressor not running

Check electrical supply to compressor (mains voltage).
Check NTC probe is not faulty.
Check for system over heat. Allow the unit to cool and check for airflow obstructions. Once the unit has cooled the chilling system will restart. If the problem persists contact technical support.

Chiller failure

If the compressor and fan are running but no cooling is present, contact technical support.

Water lying at bottom of machine

Loose fitting water connection

Contact your distributor.

Carbonation level probe disconnected

Ensure connection of the carb level wiring loom to the level probe of the carbonation tank.

Not all symbols displayed on control panel

Solenoid not connected or damaged internal winding

Check wiring connection to the solenoid and check ohms of solenoid.

Hot water temperature not hot enough

Mid heating cycle

If the hot icon is pulsing then unit is not at correct temperature. Wait for solid light.

Hot temperature probe damaged

Check hot tank temperature probe and replace if necessary

System is commissioning mode

Ensure hot tank is full, and commission to activate heater element.

Water demand too high

See product specification.

Heating element not working

Check and replace as required.

105c safety sensor tripped

Reset sensor or replace when necessary.

Water dripping from outlet

Over-heating

Ensure temperature probe is correctly fitted and not damaged.

Solenoid valve not closing properly

Check solenoid and clean or replace if necessary.

Hot drawback now working properly

Check that there is no obstruction on hot water pathway and hot tap is to the latest specification (Post 2511 Tap Serial No).

Continuous or incorrect dispense

Excess water on lens on control panel

Ensure you keep lens clean and clear of liquids.

Poorly seated HMI lens on control panel

Contact technical support here

Poor laminar flow or spluttering at outlet

Limescale restricting outlet

Replace outlet assembly.

Warning flash sequences

In the event of the warning triangle flashing please see the sequences below for diagnostics.

Internal overheat triggered
Overheating due to incorrect ventilation installation.

Compressor time out max
Compressor unable to reach set point
temperature. Lack of refiguration gas, leak,
overuse, inlet water temperature too high.

Carbonator not filling
Sparkling pump not filling carbonator can correctly.
No water supply to unit, sparkling pump has failed.

Water not filling boiler
No hot water dispensing.
Possible hot not commissioned correctly.

Boiler not heating correctly
Hot water not dispensing. Element failure.

Waste kit full
Empty waste overflow tank.

Boiler dry fire
Hot tank running with no water in it.
Switch off and commission hot tank correctly.

Advanced setup

Emptying sparkling water

1

Turn off the water supply.

2

Press and hold the Sparkling water dispense button until all the water is expelled and only CO2 gas is being released.

3

The tank is empty of sparkling water when only CO2 is being released and no water is emitted.

4

Ensure to release the Sparkling water button and take care to avoid releasing excess amounts of CO2 gas as this may damage the tank.

Draining the hot tank

If you are decommissioning a unit, or descaling the hot tank you must first drain the hot tank.
To do so proceed with the following steps:

1

Ensure the unit is put back into commissioning mode before proceeding. Start by turning the unit off and on again.

2

Then hold the lock icon for 20 seconds.

3

Remove the 2 screws holding the top panel down and slide the panel off.

4

Remove the 2 screws holding the front panel in place and lift off and set aside.

5

Locate the drain pipe just behind the inlet expansion tank towards the front of the unit.

6

Have a jug ready. Pull the bung out of the pipe and drain the water into a jug.

7

Once the tank is fully drained, ensure the bung is fully pushed back in.

8

Turn the unit off and on. Hold the lock icon for 20 seconds. The unit is now out of commissioning mode.

9

Place the front and top panel back on to the unit by sliding them into place and replacing the screws.

Adjusting sparkling water flow rate

NOTE: Sparkling water flow rate factory setting = 1.8L (0.4 Gal) per minute MAX. This may need adjusting depending on inlet pressure. To do so follow below steps:

1

Remove the 2 screws holding the top panel down and slide it off.

2

Locate the flow control adjuster, this can be found towards the front of the unit.

3

Flow can then be adjusted as follows: turning the cap anti-clockwise to increase flow and clockwise to restrict flow. After each adjustment the flow rate should be timed to an acceptable flow rate and/or uninterrupted sparkling dispense.

4

Once the correct flow rate is achieved place the top panel back on to the unit by sliding it in place and replacing the screws.

Sparkling models only

Technical information

T3 Chilled, Ambient & Hot circuit schematic

T3 Chilled, Ambient, Sparkling & Hot circuit schematic

T3 Chilled, Ambient & Hot water pathway

T3 Chilled, Ambient, Sparkling & Hot water pathway

Spares

ProCore exploded parts diagram

T3 exploded parts diagram

Safety critical spares

Part no.
Description
CAH
CSAH
700922
CNKB FS-7 Flow Switch
720337
PCBA Main Control Board Assembly
702800
Diaphragm Booster Pump - Low Flow Rate Sparkling Water Pump 115v
702770
Diaphragm Booster Pump - Low Flow Rate Sparkling Water Pump 230v
702558
Cooling Fan 24v with Loom
702900
800W Hot Tank with Expansion Tank 115v
702124
1.5KW Hot Tank with Expansion Tank 230v
720401
UV Assembly Spares Kit
701094
Solenoid 3/4” BSP 8mm PF
462667
Single Check Valve 5/16" (8mm) PF
701992
3:1 Dispense Solenoid Valve 8mm
701937
2:1 Dispense Solenoid Valve 8mm
637329
Sparkling Water Flow Control Valve
702878
All-in-one Sensor Loom with KK Connectors
702787
PCBA Main Board Solenoid loom

Cosmetic spares

Part no.
Description
CAH
CSAH
701938
T3 ProCore Top Panel
720258
T3/ H3 ProCore Right-Hand Side Panel
720255
T3/ H3 ProCore Left-Hand Side Panel
720045
ProCore Door Assembly Complete
721030
T3 Tap Outlet 2.0 Steel - Retrofit Kit
721035
T3 Tap Outlet 2.0 Black - Retrofit Kit
720411
T-series Drip Tray Grill - Polished Steel
720450
T-Series Drip Tray Grill - Black Plated

Contact support for any required spares not listed above.

All components shall be replaced by a factory authorized technician with manufacturer approved components (listed above), to minimize the health and safety risks of electrical hazard and fire risk due to incorrect parts or improper service.

Borg & Overström
Synergy House,
Fakenham Road,
Morton on the Hill,
UK
NR9 5SP