Dispatch and Lead Times Policy
Dispensers and integrated tap systems
Standard quantity – up to 18 tap systems, up to 50 dispensers: 15 working days.
Larger quantity – above 18 tap systems, above 50 dispensers: Lead time confirmed at time of order.
Spare parts
Currently manufactured spare parts
All current spare parts shipped to a UK address will be despatched on the working day following the order date.
All current spare parts shipped to an address within the EU will be despatched within 3 working days of the order date.
Discontinued spare parts
All discontinued spare parts will be despatched within 95 working days of the order date.
Bulk and mixed spare part orders
All bulk spare part orders exceeding current stock levels and orders containing both current and discontinued spare parts will be despatched within 95 working days of the order date.
Assembled accessories and kits
Standard quantity – up to 50 units: 15 working days.
Larger quantity – above 50 units: Lead time confirmed at time of order.
Stock accessories
Orders for stock accessories (such as CO2 cylinders, filters et cetera) shipped to a UK address will be despatched on the next working day following the order date.
Orders for stock accessories shipped to an address within the EU will be despatched within 3 working days of the order date – except CO2 cylinders, which are only despatched once a week due to specific hazardous goods shipping requirements.
Despatch lead times for bulk orders of stock accessories exceeding current stock levels will be confirmed at time of ordering.
Mixed orders with differing despatch lead times
For orders containing multiple product lines, the entire order will be automatically allocated the longest lead time to ensure simultaneous delivery of all items included in the order.
Should any products (such as stock parts) be required sooner, we recommend these be placed as a separate order to ensure it is expedited accordingly. This will however be treated as a separate order, which will incur its own relevant shipping charges.
|
Item |
Destination |
Time from order to dispatch |
|
Dispensers and integrated tap systems |
||
|
Up to 18 tap systems/Up to 50 dispensers |
All |
15 working days |
|
Larger orders |
All |
Confirmed at time of order |
|
Spare Parts |
||
|
Currently manufactured spare parts |
UK |
Next working day |
|
EU |
3 working days |
|
|
Discontinued spare parts |
All |
95 working days |
|
Mixed current/discontinued spare parts |
Confirmed at time of order |
95 working days |
|
Bulk orders exceeding current stock levels |
All |
75 working days |
|
Assembled accessories and kits |
||
|
Up to 50 units |
All |
15 working days |
|
Larger orders |
All |
Confirmed at time of order |
|
Stock accessories (filters, etc.) |
||
|
Including CO2 |
UK |
Next working day |
|
Excluding CO2 |
EU |
3 working days |
|
Including CO2 |
EU |
Once a week |
|
Bulk orders exceeding current stock levels |
All |
Confirmed at time of order |
Changes to orders
Stock parts and accessories
Amendments to orders for stock parts and accessories may be made before and on the working day prior to the despatch date.
If additional stock parts or accessories are added to the original order the lead time will be reviewed and a new despatch date will be confirmed.
Dispensers and integrated tap systems
Orders for dispensers and integrated tap systems cannot be cancelled and products cannot be exchanged once production has commenced.
If additional dispensers or integrated tap systems are added to the original order the lead time will be reviewed and a new despatch date will be confirmed.
Revised lead times for amended orders
If an amendment to an order requires products to be added to the order, the date of the amendment will replace the original order date and lead times will be re-calculated accordingly. This applies to all orders for stock parts and accessories, dispensers and integrated tap systems.
This may postpone the despatch of the revised order. If shipment of any items on the original order is required on the original despatch date, we recommend that additional products are ordered separately from the original order. This new order will be allocated separate lead times and carriage charges.
Terms
- Working days are based on the UK’s 5-day working week (Monday to Friday) excluding national holidays and bank holidays.
- The number of days quoted refers to the time from order to despatch and does not include delivery transit time. The actual number of days required for delivery will vary depending on the destination and shipping method.
- Where a despatch lead time is not quoted (shown as TBA in the table above) this will be confirmed and agreed upon at the time of ordering.
- To identify the status of current or discontinued spare parts, please refer to our Spare Parts Policy.